Frequently asked questions
This is the beauty of Korean skincareâits simple, yet advanced gentle formulation means people with all kinds of skin concerns can use it, even those with sensitive skin. It typically takes 2 to 6 weeks for your skin to adjust to a new skincare product. This is because your skin goes through a 28-day renewal cycle, during which it adapts to new ingredients. Some products, like moisturizers and cleansers, may show results in a few days. If you experience irritation, breakouts, or excessive dryness, itâs best to reduce usage or discontinue if symptoms persist.
Leaping Bunny certification means that a brand is 100% cruelty-free and does not test on animals at any stage of product developmentâincluding ingredients, formulations, and finished products. It also ensures that the brandâs suppliers and manufacturers follow strict cruelty-free standards. This globally recognized certification is issued by Cruelty Free International, giving consumers confidence that the products are ethically made and free from animal testing.
Yes. If you are not satisfied with our products, you can return them for a full refund within 30 days of purchase. Credits will be processed within 14 days of return. We stand by the quality of our products and believe everyone deserves skincare that makes them feel their best. To process a return, please reach out to our team at contact@routeoneskin.com or submit a return request. We are happy to help.
We currently ship to the mainland U.S. and Hawaiâi.
At this time, we do not ship to Alaska or internationally.
*We aim to process and ship all orders within 2â3 business days. You will receive a confirmation email with tracking details as soon as your order is processed.
Route One products are sold on our website and select retailers.